Q: What if I cannot turn on easypod™?
A: A very-cold refrigerator can affect the performance of the batteries. Try turning easypod™ on again.
Make sure you are using the correct type of batteries and they are correctly inserted. Lithium batteries are recommended.
Try inserting a new set of batteries. To turn on easypod™, you need to press and hold the power button ("OI") until the Welcome screen appears.
If after trying these suggestions, the easypod™ still fails to switch on, call thiswayup patient support line on 0800 389 8060 (UK) (If you reside in the Republic of Ireland please call 1800 409 217. If you reside in Northern Ireland please call 08081 011 605).
Q: What if easypod™ turns off unexpectedly or if it remains on the same screen?
A: If after trying these suggestions, the easypod still fails to switch on, check to see if the batteries need to be changed "Menu">"Battery status". If the problem persists, try new batteries; only use the brand of batteries supplied to you specially for use in your easypod.
In the rare event of your easypod™ device stopping unexpectedly during an injection, please remove it vertically from the skin and contact the Saizen® patient support line.
Q: What if I cannot attach a needle into easypod™?
A: Make sure you are using Serofine™ needles and that the sterility seal on the needle cap has been completely removed. Try reattaching the needle into your easypod™. If you still cannot attach the needle, try a new needle.
Your easypod™ is a precision device and needs to be handled with care.
Q: What if I remove easypod™ from my skin during an injection?
A: If you remove easypod™ from your skin during an injection (blinking green light on the injection button), the injection will be interrupted and the needle automatically retracted. You can complete the injection within a time period of five minutes and inject the balance of your dose by replacing easypod™ onto your skin. Or, you can stop the injection, but only a partial dose will have been delivered.
Q: What if I cannot detach a needle from my easypod™?
A: Make sure you have used an empty needle cap to detach the needle. Try detaching the needle again. Make sure to press and hold the needle button until easypod beeps twice. Be careful not to injure yourself when handling the needle and dispose of it safely. If you still cannot detach the needle, you should call the thiswayup support nurse or contact your specialist nurse.
Do not use tweezers to remove a needle stuck in your device as this can damage the internal components of your machine, please, contact the thiswayup support nurse on 0800 389 8060 (UK) (If you reside in the Republic of Ireland please call 1800 409 217. If you reside in Northern Ireland please call 08081 011 605).
Q: What if I lose the empty needle cap?
A: The empty cap is necessary to detach the used needle safely. If you no longer have an empty cap, you should call the thiswayup support nurse on 0800 389 8060 (UK) (If you reside in the Republic of Ireland please call 1800 409 217. If you reside in Northern Ireland please call 08081 011 605) or contact your specialist nurse.
Q: What if I start a new injection within 12 hours of my last injection?
A: If you try to inject within 12 hours of your last injection your easypod™ will display a reminder "Injection completed today. Continue?" Select "Yes" if you wish to continue with the injection or "No" to return to the start screen.
Q: What if I drop my easypod™?
A: easypod™ has a self-checking mechanism to ensure mechanical problems will not lead to dosing errors. If you have dropped easypod™ and it still turns on, continue use of easypod™. In the event of a mechanical problem, easypod™ will shut down automatically.
Q: What if I drop my easypod™ and the cartridge breaks?
A: If a cartridge breaks inside your easypod™, you should stop using it immediately. The electronics or mechanics may be damaged by the liquid or pieces of broken glass. Call the thiswayup support nurse on 0800 389 8060 (UK) (If you reside in the Republic of Ireland please call 1800 409 217. If you reside in Northern Ireland please call 08081 011 605) or contact your specialist nurse.
Q: After injecting I noticed a drop of Saizen® on my skin. Am I injecting correctly?
If you see a drop of Saizen® on your skin when you remove your easypod™ you may need to alter the injection comfort settings e.g.set a slower injection time or increase injection depth. Please call the supportline for help and advice. You may need to discuss this with your Specialist Nurse.